Manuela Berlett is a straightforward, chaotic woman and loving mother. After the divorce from the father of her child (Ralf) she has to stand on her own feet. Following a customs battle she loses custody of her son Daniel and tries to get her life in order to be able to get him back. Out of nowhere she gets help from hotel manager Mark Braun who gives her a cleaning job in the five star Grand Hotel Aden. Little does she know in what intrigues she's gonna be tangled in, in the world of the rich and sophisticated..